:root{--bg: #ffffff;--bg-soft: #f7f8fb;--bg-deep: #0e1024;--border: #e7e9f0;--border-strong: #d8dbe6;--text: #10122b;--text-dim: #5a5e78;--text-faint: #9095ad;--accent: #ff0084;--accent-dark: #d6006f;--green: #0eaf7b;--red: #e5484d;--grad: linear-gradient(92deg, #ff0084 0%, #ff5aa8 100%)}*{margin:0;padding:0;box-sizing:border-box}body{background:var(--bg-soft);color:var(--text);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased;line-height:1.55}.logo{display:inline-flex;align-items:center;gap:8px;font-weight:800;font-size:18px;line-height:1;letter-spacing:-.02em;text-decoration:none;color:var(--text)}.logo-img{width:24px;height:24px;object-fit:contain;transform:translateY(-2px)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 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14px;font-family:inherit;font-size:13px;font-weight:600;color:var(--text);cursor:pointer}.tag-manager{background:var(--bg-soft);border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:14px}.tag-add{display:flex;gap:8px;align-items:center;margin-bottom:12px;flex-wrap:wrap}.tag-add input[type=color]{width:40px;height:38px;border:1px solid var(--border-strong);border-radius:8px;padding:2px;background:#fff;cursor:pointer}.tag-add input[type=text]{flex:1;min-width:160px;padding:9px 12px;border:1px solid var(--border-strong);border-radius:8px;font-family:inherit;font-size:14px}.tag-list{display:flex;gap:8px;flex-wrap:wrap}.tag-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 8px 4px 10px;border-radius:999px;border:1px solid;font-size:12.5px;font-weight:600}.tag-chip button{background:none;border:none;color:inherit;cursor:pointer;font-size:15px;line-height:1;opacity:.6}.tag-chip 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.bubble-body{background:#00b8e614;border:1px solid rgba(0,184,230,.25)}.lc-convo-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 16px;border-bottom:1px solid var(--border);flex-wrap:wrap}.lc-convo-who{font-weight:700;font-size:14px}.lc-convo-actions{display:flex;gap:8px;align-items:center}.lc-convo-actions select{padding:7px 10px;border:1px solid var(--border-strong);border-radius:8px;font-family:inherit;font-size:13px}.lc-convo-actions .btn-ghost{padding:7px 14px;font-size:13px}.agent-form{display:grid;grid-template-columns:1fr 1fr;gap:10px}.agent-form input{padding:11px 14px;border:1px solid var(--border-strong);border-radius:10px;font-size:14px;font-family:inherit}.agent-form button{grid-column:span 2}.agent-id{display:flex;align-items:center;gap:14px}.agent-avatar{width:44px;height:44px;border-radius:50%;overflow:hidden;flex-shrink:0;background:var(--grad);color:#fff;display:grid;place-items:center;font-weight:800;font-size:17px}.agent-avatar img{width:100%;height:100%;object-fit:cover}.agent-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.agent-actions select{padding:8px 10px;border-radius:8px;border:1px solid var(--border-strong);font-family:inherit;font-size:13px}.pill.off{background:#9095ad26;color:var(--text-faint)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin-bottom:10px}.stat-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:22px;box-shadow:0 1px 2px #10122b0d}.stat-num{font-size:28px;font-weight:800;letter-spacing:-.02em}.stat-label{color:var(--text-faint);font-size:13px;margin-top:4px}.client-card{flex-direction:column;align-items:flex-start}.client-subs{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.upload-field{grid-column:span 2;display:flex;align-items:center;justify-content:center;gap:8px;border:1.5px dashed var(--border-strong);border-radius:10px;padding:12px;cursor:pointer;font-size:14px;font-weight:600;color:var(--text-dim)}.upload-field:hover{border-color:var(--accent);color:var(--accent)}.upload-field input{display:none}.upload-preview{width:60px;height:60px;border-radius:50%;object-fit:cover}.profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:8px}.field{display:grid;gap:6px;font-size:13px;font-weight:600;color:var(--text-dim)}.field input{padding:11px 14px;border:1px solid var(--border-strong);border-radius:10px;font-size:14px;font-family:inherit;font-weight:450}.mon-note{background:#ff6b3514;border:1px solid rgba(255,107,53,.3);border-radius:12px;padding:12px 16px;font-size:13.5px;color:var(--text-dim);margin-bottom:16px}@media (max-width: 800px){.profile-grid{grid-template-columns:1fr}}@media (max-width: 800px){.agent-form{grid-template-columns:1fr}.agent-form button{grid-column:auto}}@media (max-width: 800px){.dash{grid-template-columns:1fr}.side{position:static;height:auto;flex-direction:row;align-items:center;flex-wrap:wrap}.side nav{display:flex;flex:1;flex-wrap:wrap}.main{padding:24px 18px}.chat-layout{grid-template-columns:1fr}}.tickets{border:1px solid var(--border);border-radius:16px;padding:18px 20px;margin-bottom:22px;background:#fff}.tickets-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.tickets-head h3{font-size:16px;display:flex;align-items:center;gap:8px}.tickets-count{background:var(--accent);color:#fff;font-size:12px;font-weight:700;border-radius:999px;padding:1px 9px}.ticket-list{display:grid;gap:10px}.ticket{border:1px solid var(--border);border-radius:12px;padding:12px 14px;background:var(--bg-soft)}.ticket-top{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:6px}.ticket-email{font-weight:650;font-size:14px;color:var(--text)}.ticket-time{font-size:12px;color:var(--text-faint);white-space:nowrap}.ticket-body{font-size:14px;color:var(--text-dim);line-height:1.5;white-space:pre-wrap}.ticket-reply{display:inline-block;margin-top:8px;font-size:13px;font-weight:600;color:var(--accent);text-decoration:none}.ticket-reply:hover{text-decoration:underline}